ORDERS & PAYMENTS
PLEASE READ THE FOLLOWING BEFORE SUBMITTING YOUR REQUEST!!!
PAYMENT METHODS
We accept PayPal, Visa, MasterCard, AMERICAN EXPRESS, McAfree SECURE ApplePay, Google Pay.
PAYMENT VERIFICATION
In an effort to protect our valued customers, all orders are subject to payment verification. Please ensure all payment information is correct prior to order placement. If we are unable to verify this information, your order will be cancelled.
ORDER CONFIRMATION
Once your order has been submitted, a confirmation email will be sent for your records. This email confirms that your order has been received and has begun processing.
ORDER TRACKING
A shipping confirmation email with tracking information will be sent once the order is processed (typically within 1 to 2 business days of order placement). Please note: It may take up to 1-2 business days for your tracking number to show shipping updates.
ORDER PROCESSING
Orders placed by 11:59AM (GMT+2) Monday through Friday will begin processing the same business day. Processing may take up to 1 business day. Orders placed on weekends, holidays, or after 11:59AM (GMT+2) on weekdays will begin processing the following business day.
Orders placed with NOVA POSHTA 1 or 2 Day shipping by 11:59AM (GMT+2) Monday through Friday will ship the same business day.
Holidays: New Year's Day, Orthodox Christmas, Martin Luther King Day, Presidents' Day, International Women's Day, Orthodox Easter, International Labor Day, Victory Day, Memorial Day, Holy Trinity Day, Constitution Day, Independence Day, Labor Day, Columbus Day, Ukrainian Defenders Day, Veterans' Day, Thanksgiving Day, Christmas Day.
CHANGES/CANCELATIONS
AL.RUTKOVKSIY COSMETICS INC. will accept cancellation requests but due to our quick processing times, cancellations are not guaranteed. Please email mail@alrutkovksiy.com and we will do our best to accommodate your request.
ORDER INQUIRIES
Please email mail@alrutkovksiy.com for any issues regarding your order.
